Thinprint Hub Reset
. Hub
| Document Version | v.1 |
|---|---|
| Document Last Updated | 6/8/2022 |
| Software Version Documented | v.9.8.29 |
Task/Problem Overview
This article will go over how to reset your ThinPrint Hub in the scenario you have an outage.
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First you will need to take a screenshot of all documents that are in queue to print.
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Go to Documents > Dispatch Viewer
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Take a screenshot of the dispatch viewer of all queued/canceled print items for the time of the outage.
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Disconnect the power cord directly on the ThinPrint Hub device.
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Wait a minute before you plug the power cord back in.
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The ThinPrint Hub will take approximately 5 minutes to reboot.
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The print queue will be cleared once the hub reboots.
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Go back into the Dispatch Viewer and referencing your screenshot, right-click on the documents and select ‘Resend Print’.
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The documents will now print.